Chris Austin joined Opal Hospitality as Director of Operations in May 2025, bringing with him two decades of hands-on leadership experience in the hotel industry. Throughout his career, Chris has held General Manager and above-property leadership roles, working with Best Western, Wyndham, Marriott, Hyatt, and Hilton hotels. He has consistently led high-performing teams and delivered operational excellence across a range of property types.
Chris has also played a key role in numerous successful hotel openings across Canada, working with brands such as Marriott, Hyatt, and Hilton. His deep understanding of both branded and independent hotel operations makes him a valuable asset to Opal’s growing portfolio.
Known for his results-driven approach, Chris has a proven track record of optimizing operational performance, enhancing guest satisfaction, and building strong, service-focused cultures across his properties. He excels in aligning hotel operations with brand standards while fostering environments that promote team development and accountability.
Outside of his professional life, Chris enjoys exploring new culinary experiences, traveling, and spending time with his family. His passion for hospitality is matched only by his commitment to continuous improvement and creating memorable guest experiences.
